Frequently Asked Questions

Frequently Asked Questions About Remote Support Safety

What is a 6-digit remote support code?

A 6-digit code is a temporary session key generated by enterprise helpdesk software (such as LogMeIn Rescue or TeamViewer) to pair your browser with an assigned technician console.

Can a technician access my files without permission?

No. Standard enterprise remote control software requires explicit client-side elevation and consent before transferring files or viewing sensitive screens.