Troubleshooting

Remote Connection Troubleshooting

Encountering problems connecting to your company helpdesk or certified technician? Review these common connection barriers:

• Firewall or VPN Blocks: Corporate firewall rules or third-party antivirus suites may block WebSockets or outbound TLS ports (443/80).
• Expired Session PIN: Support codes generally expire within 10 to 15 minutes. Request a refreshed PIN from your support technician.