How to Verify a Legitimate Remote Support Session Before Connecting

Remote support technology is standard practice across corporate IT departments and service providers. However, because granting remote access gives someone direct control of your computer, verifying the authenticity of the session before connecting is critical.

1. Did You Initiate the Contact?

The single most reliable indicator of a legitimate support interaction is origination. Legitimate companies almost never monitor your private PC for infections and cold-call you to offer cleanup services. If you called a verified number printed on your utility bill or official software account dashboard, the interaction is likely authentic.

2. Verify the 6-Digit Session Code

Support platforms such as LogMeIn Rescue utilize short-lived 6-digit PINs. When a technician asks you to navigate to a portal, ensure the URL in your browser matches the vendor genuine domain.